Frequently Asked Questions

Questions you might be asking about our WordPress cleanup service.

  • Signs Your WordPress Site Is Hacked

    • Bad Links Added to Your Website
    • Your Website’s Homepage is Defaced
    • You are Unable to Login in to WordPress
    • Suspicious User Accounts in WordPress
    • Unknown Files and Scripts on Your Server
    • Your Website is Often Slow or Unresponsive
    • Failure to Send or Receive WordPress Emails
    • Popups or Pop Under Ads on Your Website
    • Users Are Randomly Redirected to Unknown Websites

  • How do WordPress sites get hacked?

    Malicious users crawl the internet looking for vulnerable WordPress sites to hack. If your website is not protected with a WordPress firewall and if you do not follow WordPress security best practices, your website can become a victim.

  • How long does it take to clean up my site?

    As soon as we process your order, we will get to work without delay. Our goal is to fix your website in one day. However, depending on the situation (eg removing the blacklist), the task may take a little longer.

  • What do we need to do the job?

    Admin login to the site (WP Administrator login).
    Your web hosting login or cPanel login.

  • How much does it cost?

    Please check our Pricing page.

  • What happens if the hack returns?

    We'll remove suspicious files in your WordPress website and secure the website afterward. So you will be protected if the hacker returns.


  • What happens if other sites on your server are infected?

    If other sites on your server are infected, your site may still be compromised even after a complete cleanup. But don't worry, we maintain a 30-day warranty. If your site is hacked again during the warranty period, we will clean your site for free!

  • Can you remove the security warning from my browser?

    If a website is compromised or blacklisted, web browsers can display a red security warning to their users when your site is visited. Once your site is repaired, we can request a malware assessment in the Google search console. This process can take several days.

  • What does the WordPress Maintenance include?

    On a regular basis (every 3-4 days), I will run updates on necessary WordPress plugins and WordPress itself. An up-to-date WordPress website is a harder target for hackers to attack. Also included: a routine offsite backup of the site, 24/7 uptime monitoring, and security scans.

Ask Questions

Tell us what problems you are facing with your website. We will check & recommend accordingly.